Express Shipping Rates:
New Zealand: $10NZD Nationwide Courier - Courierpost
South Pacific: $45NZD
includes: Cook Islands, Samoa, Tonga, Vanuatu
North America, Europe and U.K: $45NZD
includes: Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, UK and United States of America
Rest of the World: $95NZD
includes: all other countries not mentioned above
How long does shipping take?
Shipping may occasionally take longer than expected due to the time of year(Christmas, Chinese New Years etc) and local postal services, this is outside out control.
|1-2 Business Days
|Express Tracked Shipping
|Rest of World
How long does it take to process my order?
Most items will take 2-5 business days for processing.
If the item is currently out of stock then it may take 1-2 weeks for delivery. We will inform you if this is the case.
Can I track my order?
New Zealand customers orders are sent via CourierPost and come with a tracking number. This is emailed to you once your order has shipped.
International Express shipping comes with a tracking number which we will send out with your order confirmation.
Can I pickup my order?
Unfortunately we can't arrange pickups at this stage.
Where are our products sent from?
Our products are sent from our warehouse in Auckland. If we are out of stock we can arrange to have the item sent directly to you from our supplier to save time.
What if my item doesn't arrive?
Rest assured, your payments are guaranteed by us and all items are insured. Just contact us and we will deal with it for you.
- If your order contains a number of items, sometimes these may be shipped seperately. You will recieve an email when part of your order has shipped and when full shipment has been completed.