We have created a step by step PDF which you can download here
To check the serial number and register password of a device, please boot it up ,and select Setup>About. The serial number and password is right on the ABOUT page.
First, please make sure the serial number and registered password are correct. Please pay special attention to letter “O” and number “0” and letter “I” and number “1” also. Even though there is a serial number on the back label, please always use the one you found by selecting Setup>About.
If you have any issues then please send us an email with your tools serial and password and we can check it for you
You just need to download and install the latest Foxscanner software. You can download that from here
All the NT644/624 sold pre to November 2014 are supplied with 4GB SD card. Since Foxwell keep issuing new updates to extend vehicle and system coverage, the 4GB SD card would be full if you update all the software to the latest version.
Our suggestion is to replace it with a 16GB SD card. Alternatively, you may delete some of the vehicle software that you are not in need to make room. Please remember it's always suggested to delete and udpate software via the update tool Foxscanner. You can install all the software directly to a new SD card from your Foxscanner software
To avoid this problem, all the NT644 produced from December 2016 onwards are supplied with a 16 GB SD card .
This usually occurs when an error happens during the update process.
Go back into Foxscanner, delete the manufacturer software and re-install it
To check the serial number and password of GT80, please select About on the GT80 main menu. Please make sure
the device is powered either by the AC/DC power supply or the vehicle through the Data Link Connector; otherwise
you will not see the serial number and password of your scanner.
We may have re-registered the unit before sending it to you, to make sure it's fully up to date.
Please contact us with your serial number and we will reset it for you
Only Australian/NZ local customers will have these softwares installed. Not parallel imported units.
If you have ordered from us but the software is still not included then please contact us with your serial number.
What is OBD2?
One of the most exciting improvements in the automobile industry was the addition of on-board diagnostics (OBD) on vehicles, or in more basic terms, the computer that activates the vehicle's "CHECK ENGINE" light. OBD1 was designed to monitor manufacturer-specific systems on vehicles built from 1981 to 1995. Then came the development of OBD2. Like its predecessor, OBD2 was adopted as part of a U.S government mandate to lower vehicle emissions. This sophisticated program in the vehicle's main computer system is designed to detect failures in a range of systems, and can be accessed through a universal OBD2 port, which is usually found under the dashboard. For all OBD systems, if a problem is found, the computer turns on the "CHECK ENGINE" light to warn the driver, and sets a Diagnostic Trouble Code (DTC) to identify where the problem occurred. A diagnostic tool is required to retrieve these codes, which we just happen to sell.
NZ/AUS and OBD2
As you know, living in downunder, we get cars made in many different countries. While America have had OBD2 laws in place since 1996, it wasn't until 2006 that Australia brought in the law requiring this. New Zealand adopted the same law from 2006 also. Before this, many Japanese manufacturers that released Australian or New Zealand new cars did not release them with a OBD2 protocol. This was done because it was much cheaper for them and also encouraged owners to have to take the vehicle back to their dealer for repair.
But since 2006 with the introduction of this law, every new car in Australia and New Zealand runs the CAN protocol, so the OBD2 diagnostic scanners are fully compliant. Eventually as our older cars are replaced with newer models the large majority of our cars will be OBD2 compliant.
A LOT of people are fooled into Googling their cars to see if they are OBD2 compliant, they are usually directed to American sites where they are told they are OBD2 compliant. True, but only for American released cars. A 1998 Subaru Imprezza released in America is OBD2 compliant, but the same car released in New Zealand is not. Be aware of this. We have tested many cars right here in N.Z and Australia so have a good idea on what car is OBD2 and what is not. You can ask us anytime.
Don't be fooled into thinking that just because your car has an OBD2 styled plug then it will be OBD2 compliant. Audis and VWs are a classic example of this. Same plug, different protocol. All this happens many times on Trademe, people buying scanners which the sellers says will work after googling an American site. The buyer will then be left with a scanner which doesn't work with their vehicle. You are legally allowed to ask for your money back from these sellers.This subject takes a lot of reasearch for some cars. We are always happy to answer any question on which scanner will suit your car.
Is my car OBD2 compliant?
While it is hard to say that all cars are OBD2 compliant from a certain date, a good guideline for car compliance would be:
- 1996 onwards
- 2001 onwards for Petrol
- 2004 onwards for Diesel
- Holden from 2006 - Commodore from VZ
- Aus Ford from 2006 - Falcon from BA, Ranger from 2007
These vary by manufacturer and even model but all are OBD2 from 2008
- Honda from 2001
- Hyundai from 2001
- Kia from 2006
- Mazda from 2001
- Mitsubishi from 2006
- Nissan from 2007
- Subaru from 2003 (engine codes only - full OBD2 from 2008)
- Suzuki from 2006
- Toyota from 2006
- Toyota Diesel/Nissan from 2008
Please note that some models will be OBD2 compliant from earlier than these dates, this is just a guide to show your what should safely be OBD2 compliant
What does the OBD2 Plug look like?
The OBD connector is officially called an SAE J1962 Diagnostic Connector, but is also known by DLC, OBD Port, or OBD connector. It has positions for 16 pins, and looks like this:
Be careful, as many vehicles that do not comply with the OBDII standards do occasionally use the J1962 type connector for data, but do not use an OBDII protocol, pre-01 VW/Audi's are a classic example. These may appear as if they should work, but they will not. Pre-2006 Nissan and Toyota's are also another example
So what are the different OBD2 Protocols?
SAE J1850 VPW - Used mainly by General Motors
SAE J1850 PWM - Used mainly by Ford
ISO 9141-2 - Used mainly by Japanese and some European models
ISO 14230 KWP2000 - Used on some Asian vehicles
EOBD - European version of OBDII so can use same tools, used from 2001
ADR 79/01 ANZOBD - Australian/New Zealand version of OBDII used on models from 2006
CAN - Used by many models from 2008
All of these use the same connectors and can be read by a standard OBD2 scanner